LM
LEHLOHONOLO M

1 reviews | Active since Nov 2013

11 Jun 2020, 11:18

INCORRECT DATA SENT TO CREDIT BUREAUS

Hi all. Today when I check my monthly credit reports from various credit bureaus, I found out that Multi Choice has sent incorrect information to these credit bureaus telling them that I haven't paid my account for two months. This incorrect information has serverly affected my credit and I am very disappointed at the for doing this know how difficult it is to maintain a healthy credit score. I have called their call centre and on their side thy cannot see the adverse information that has been forwarded to the credit bureuas.

Multi choice, please fix this issue as for some of us have worked very hard to get their credit scores where they are and to just wipe off so many points on my score because of incorrect data sent is just unfair. I will take me another year to get back to where my credit score was yesterday.

Very disappointed.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jun 2020, 11:23
Official
Hi Lehlohonolo, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
LM
LEHLOHONOLO M's update18 Jun 2020, 18:13
Reviewer Update
Good day

Please note that I still haven't received any feedback nor a call from you and my credit record still has the incorrect and adverse information that you had sent. Please sort this out, especially with Experian and Transunion. In fact, with all the credit bureaus that you have sent the information to. This is a real and serious inconvenience given the financial strains we are having to endure because of Covid19.