LM
Lerato M
1 reviews | Active since Sept 2017
08 Jul 2020, 20:45
Incorrect charges/need my refund
Hi i am not happy with the service I have been receiving from multi choice. I downgraded my services and multi choice keeps charging me incorrectly .As we speak multichoice is charging me R329 FOR family view ,I have been told that they need the journals department to rectify the issue however this is persisting .I want my money back for all the extra debits and incorrect charges,reference refernce ***6-i248.I requested to speak to a manager and I wasnt able to speak to a manger .Charged and billed twice for 1billing cycle.Please call ASAP
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
08 Jul 2020, 21:50Hi Lerato,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Jul 2020, 21:50
Official
Hi Lerato,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Jul 2020, 14:12Hi Lerato,
Kindly note that before the R329.30 payment you had an outstanding amount of R54.30. You were charged the outstanding balance and the prorata amount of R225.00, totaling R279.30 and the reconnection fee which increased your payment to R329.30. However, the Contact Centre has reversed the reconnection fee and you have a credit of R95.00.
This means that your next payment will be less by R95.00.
Regards
DStv: Hello Peter Team
Kindly note that before the R329.30 payment you had an outstanding amount of R54.30. You were charged the outstanding balance and the prorata amount of R225.00, totaling R279.30 and the reconnection fee which increased your payment to R329.30. However, the Contact Centre has reversed the reconnection fee and you have a credit of R95.00.
This means that your next payment will be less by R95.00.
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Jul 2020, 14:12
Official
Hi Lerato,
Kindly note that before the R329.30 payment you had an outstanding amount of R54.30. You were charged the outstanding balance and the prorata amount of R225.00, totaling R279.30 and the reconnection fee which increased your payment to R329.30. However, the Contact Centre has reversed the reconnection fee and you have a credit of R95.00.
This means that your next payment will be less by R95.00.
Regards
DStv: Hello Peter Team
Kindly note that before the R329.30 payment you had an outstanding amount of R54.30. You were charged the outstanding balance and the prorata amount of R225.00, totaling R279.30 and the reconnection fee which increased your payment to R329.30. However, the Contact Centre has reversed the reconnection fee and you have a credit of R95.00.
This means that your next payment will be less by R95.00.
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Jul 2020, 14:13Hi Lerato,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Jul 2020, 14:13
Official
Hi Lerato,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
Best regards,
LM
Lerato M's updateReviewer Update
04 Aug 2020, 08:54Good day
Yet another month i HAVE TO ARGUE WITH MULTICHOICE.
cAN YOU NOT GET ANYTHING RIGHT
Yet another month i HAVE TO ARGUE WITH MULTICHOICE.
cAN YOU NOT GET ANYTHING RIGHT
LM
Lerato M's update04 Aug 2020, 08:54
Reviewer Update
Good day
Yet another month i HAVE TO ARGUE WITH MULTICHOICE.
cAN YOU NOT GET ANYTHING RIGHT
Yet another month i HAVE TO ARGUE WITH MULTICHOICE.
cAN YOU NOT GET ANYTHING RIGHT