MM
Maanda M
1 reviews | Active since Mar 2023
13 May 2017, 15:16
Incorrect catch up upload
<p>Muvhango.episode 86 was uploaded incorrectly as there is Uzalo playing and I have contacted them through Facebook was told.Will be given feedback on Thursday and today is Saturday nothing and episode.86 still incorrect.</p> <p> </p> <p>This is.high level of ******** and taking me for a ride. We do pay for that service and this is unacceptable.</p> <p> </p> <p> </p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
15 May 2017, 08:08Dear Matt
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply15 May 2017, 08:08
Official
Dear Matt
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 May 2017, 11:00Dear Matt
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
As per our telephonic reference, we confirm that Muhvango Episode 86 has been loaded correctly on the DStv Catch-Up.
Should you have any further queries, please feel free to contact us.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply15 May 2017, 11:00
Official
Dear Matt
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
As per our telephonic reference, we confirm that Muhvango Episode 86 has been loaded correctly on the DStv Catch-Up.
Should you have any further queries, please feel free to contact us.
Kind regards
Lebogang
Best regards,
MM
Maanda M's updateReviewer Update
15 May 2017, 22:42As per our telephone conversation with lebogang I asked questions which she failed and didn't want to answer me.I told her that I pay the package am on for own convenience, and that's what catch up is about but you uploaded an incorrect episode and did report it from Thursday and it wasn't fixed making it my inconvenience. And I told her to check my profile for the head aches multichoice has given me with their poor service and I deal with those queries on my own cost from phone calls, driving to the randburg office and not.being assisted on single visit but more than one. You poor service is costing myself more that other customers I wish to blv. All they do and say is we are sorry and that's not enough coz when u want payment u cut.services and no discussion about it.
MM
Maanda M's update15 May 2017, 22:42
Reviewer Update
As per our telephone conversation with lebogang I asked questions which she failed and didn't want to answer me.I told her that I pay the package am on for own convenience, and that's what catch up is about but you uploaded an incorrect episode and did report it from Thursday and it wasn't fixed making it my inconvenience. And I told her to check my profile for the head aches multichoice has given me with their poor service and I deal with those queries on my own cost from phone calls, driving to the randburg office and not.being assisted on single visit but more than one. You poor service is costing myself more that other customers I wish to blv. All they do and say is we are sorry and that's not enough coz when u want payment u cut.services and no discussion about it.
MM
Maanda M's updateReviewer Update
21 May 2017, 22:20This what you did not respond to...
Can please do.
As per our telephone conversation with lebogang I asked questions which she failed and didn't want to answer me.I told her that I pay the package am on for own convenience, and that's what catch up is about but you uploaded an incorrect episode and did report it from Thursday and it wasn't fixed making it my inconvenience. And I told her to check my profile for the head aches multichoice has given me with their poor service and I deal with those queries on my own cost from phone calls, driving to the randburg office and not.being assisted on single visit but more than one. You poor service is costing myself more that other customers I wish to blv. All they do and say is we are sorry and that's not enough coz when u want payment u cut.services and no discussion about it.
MM
Maanda M's update21 May 2017, 22:20
Reviewer Update
This what you did not respond to...
Can please do.
As per our telephone conversation with lebogang I asked questions which she failed and didn't want to answer me.I told her that I pay the package am on for own convenience, and that's what catch up is about but you uploaded an incorrect episode and did report it from Thursday and it wasn't fixed making it my inconvenience. And I told her to check my profile for the head aches multichoice has given me with their poor service and I deal with those queries on my own cost from phone calls, driving to the randburg office and not.being assisted on single visit but more than one. You poor service is costing myself more that other customers I wish to blv. All they do and say is we are sorry and that's not enough coz when u want payment u cut.services and no discussion about it.