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Nomfundo L

1 reviews | Active since Nov 2016

30 Aug 2022, 11:51

Incorrect Billing....AGAIN

Im back here AGAIN. My account has been upgraded to a family package that I DID NOT authorise. I am told I did a self service which I didn't do. This has been happening since March 2022 where upgrades are done on my account and I am told that I did them via self service. Last month I had the same issue, your people called and adjusted the account. I asked that there be an investigation regarding these self services. The date, time, device and area that these upgrades were done from. Clearly I'm stupid enough to do self service every month end and denying it after. I did not upgrade to a family package and I will not pay for it.

I have a Compact R429 Access R120 Excess functions R110

I always paid you R659.

Now I want to remove this Excess of R120 as it seems to cause issues.

I will not pay for the pro rata of the family package. I will be paying R429 and R110 for the month of September.

2ndly, my address has been changed. I do not know whose address that is

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Aug 2022, 14:33
Official
Hi Nomfundo, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
NL
Nomfundo L's update30 Aug 2022, 19:56
Reviewer Update
Hi. I just checked my balance and it shows R858.56. This is not the amount that I owe you and that we discussed. I cancelled the Access package that I had on the 2nd HD decoder. What I owe tiu and will be paying you everyone is R429 for the compact and R100 for PVR functions. As I advised you, I did not upgrade via any self-service and you saw that there is an email address that I don't know which seems to be how all these changes were done without my knowledge and approval.

I just checked the transaction history, today there were family subscriptions reversal of R119.61 but you added a family subscription of R139.55. What is it this for?
Like I have been saying, I did not authorise any upgrades and have cancelled other subscriptions.please update my account accordingly. I only owe you for the compact R429 and PVR functions R110. Total is R539 and not Rlthe R585.

Please update urgently before the 1st so that we don't get disconnected and be charged the reconnection fee.

NL
Nomfundo L's update02 Sept 2022, 10:12
Reviewer Update
Can someone get back to me. I asked for a cancelation of the family package but it still hasnt been done. I am being billed for something that I didn't ask for and even worse, cancelled. This is really unacceptable. I will be disconnected because I refuse to pay this amount.