Incorrect billing without a correct explanation

I noticed during October 2015 that DSTV was Debiting R1400 and odd from my account. When i called the call centre they said they did not know what it was for and they said it was a loan for R3600. They advised me to come into the centre and resolve the problem.<br> We went to Randburg and logged a call, and every week from then I have had to call back, escalate the query and escalate to the ***** department and to date nobody bothered getting back to me. <br> <br> We were advised that the account was in arrears we said that there was no arrears and a debit order went off monthly, they then said they spoke to Mr Fisher and he agreed to them taking off the money. They did not speak to any of us, when we asked for the telephone recording we were told that they could not find it. I even sent emails on the 9th December 2015 and to date have not had any response. <br> <br> This is unacceptable and I was answers.