Incorrect Billing with no resolution
I am so frustrated with Dstv right now and the way they treat people. I've been calling them every week since September 27th due to incorrect billing in September and the same happened now in October. They keep on saying they will escalate the matter and never came back to me. Every time I call back all I get is excuses and no one is telling me how they will solve this issue and when they will pay back my overcharged balance. After my 5th call on October 21st team leader ***en took my number and promised to call back which has never happened to this day. What more does one need to do in order to get their issue resolved?
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DStv (MultiChoice)'s replyOfficial
13 Nov 2019, 13:20Good Day Thando D
Apologies for the delayed response, inconvenience and frustration caused. Providing customers with unsatisfactory service is not in line with our ethics.As per the telephonic conversation, we need to escalate to the team to assist with adjusting the account. There is a backlog, which will cause delay in response time.
If there is anything that you need along the way, we are more than happy to assist.
Kind Regards
DStv Help Team
Apologies for the delayed response, inconvenience and frustration caused. Providing customers with unsatisfactory service is not in line with our ethics.As per the telephonic conversation, we need to escalate to the team to assist with adjusting the account. There is a backlog, which will cause delay in response time.
If there is anything that you need along the way, we are more than happy to assist.
Kind Regards
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply13 Nov 2019, 13:20
Official
Good Day Thando D
Apologies for the delayed response, inconvenience and frustration caused. Providing customers with unsatisfactory service is not in line with our ethics.As per the telephonic conversation, we need to escalate to the team to assist with adjusting the account. There is a backlog, which will cause delay in response time.
If there is anything that you need along the way, we are more than happy to assist.
Kind Regards
DStv Help Team
Apologies for the delayed response, inconvenience and frustration caused. Providing customers with unsatisfactory service is not in line with our ethics.As per the telephonic conversation, we need to escalate to the team to assist with adjusting the account. There is a backlog, which will cause delay in response time.
If there is anything that you need along the way, we are more than happy to assist.
Kind Regards
DStv Help Team
Best regards,