Incorrect billing, unprofessionalism, lack of training and emphathy.

I called DStv to complain about being incorrectly billed for Disney plus that I did not subscribe for. I 1st spoke to ayanda ndlovu on the 3rd June and she told me that I called and requested for the subscription. I made her aware I did not do such and I requested for her to ask her team leader to request for the call recording of the call she referred to and to date I did get any feedback on my matter. I gave her 0 rating on the service and her team leader did not try to find out why she was rated 0 which makes me wonder why are they even running surveys.

I continued paying and I called again Tuesday and spoke to Samke lady and she was very professional and empathetic. she explained to me that the subscription was added by mistake by the system. She spoke to her team leader and then she told me the problem will be resolved..I kept checking for my September statement so that I can confirm that the reversal was and I can continue to make a payment of the difference. My profile still does not reflect the reversals. I called again today and spoke to the same ayanda ndlovu who does not know how to listen to customers and check a simple statement. I made her aware of my complaint, she told me there is no reversal due to me because I was sent a link that I followed to activate this, I was furious because this is the 2nd time the same ayanda tells wrong information about me as a customer. I did not subscribe to this BS and I don't even know what it looks like. I hate ***** service I received twice from ayanda she must be taken for proper training. DStv must reverse this charges. I want to be called by a team leader or manager or rather Samke because I believe she was better than this ayanda who will make you hold until you run our airtime and shw wont call back as courtesy call nor send an email to advise that your problem is being looked into. This is highly unprofessional and ********* to bill a customer something that I did not subscribe for. If you insist I subscribed, provide me with call recordings as proof. I even wonder how qaa authentication done if ayanda says I called to ask for this subscription. I am soooo annoiyed by this ayanda