CC
Che C
1 reviews | Active since Jul 2015
16 Nov 2015, 09:53
INCORRECT BILLING TWO MONTHS RUNNING
I have been incorrectly billed two months in a row, i have spoken to countless call agents who cannot assit and i have eventually logged a complaint to the billing department which was 4 November, the email informed that i would be contacted 3 days later. It is now 12 days and i have recieved no communication at all.DSTV owe me over R1000 for this incorrect billing.
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DStv (MultiChoice)'s replyOfficial
16 Nov 2015, 10:21Hello chechad,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply16 Nov 2015, 10:21
Official
Hello chechad,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,