Incorrect Billing results in a bad credit score

Hello,<br> <br> Your system seems to have me noted down as a non payer since August this year when in fact I migrated to the device payment plan in August and it seems you have messed something up on your side.<br> <br> I continually call in and the IVR advises me that my account is suspended however it is not. When I raise with the call centre people they advise me that all is fine however now my credit score is showing non payer for 3 months on multichoice.<br> <br> When I asked the call centre person how to rectify this immediately she says that all she can do is send an email. I require this to please be sorted asap and to be delisted. It is most certainly not nice to have something like this on your record especially when the mess up is on your side<br> <br>