Incorrect billing & repeated non-response

o Up until the month of November, I had 3 subscriptions active on my account. Two DSTv Extras and one Premium.<br> o From 1-3 Nov, I tried to change the subscriptions on my account online, but received an error message every time.<br> o During this same period, I called the Dstv number but was unable to reach a consultant.<br> o On 3 Nov, I made a payment of R1275 (3x R425) for the month of November, for three DSTv Extra subscriptions.<br> o I sent the proof of payment, an explanation of the problems I have been experiencing, as well as my intent to change subscriptions on the 4th of November to [Email Removed] & [Email Removed] <br> o Up to date (29 December) I received no reply to that email.<br> o Due to the fact that one subscription was still wrongfully on Premium, there showed a shortfall of R274 on Dstv's side. <br> o They cut off my services due to this \underpayment"on 26 Dec 2015.<br> <br> DSTv needs to write back the R274. All other fees besides normal subscription fees (e.g. reconnection fees) arise from that error and should be fixed retrospectively.<br> <br> I have since been promised twice that the problem will be solved within \""24 hours\"""