PM
Pertunia M
1 reviews | Active since Dec 2022
27 Feb 2023, 16:02
Incorrect billing on the statement
I have been billed for dstv premium which was upgraded without my knowledge, when I speak to the call centre agent they can not assist me they can’t even provide me with a reference for my call, or to explain who upgraded the plan. I will not pay for something I did not use.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Feb 2023, 16:05Hi Pertunia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Feb 2023, 16:05
Official
Hi Pertunia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Feb 2023, 13:03Hi Pertunia,
As advised on our telephone discussion, we have downgraded the account to DStv Compact for R409 for 24 months.
The charges for premium were removed and you were only charged as per the upgrade from Compact to Compact plus. We have reconciled the account account and your account is paid for DStv Compact from 2023-03-02 until 2023-04-01. Your next payment will be R409.00 on the 02-04-2023
The remaining credit balance is R 2545.36 after deducting R409.00 for the month of March.
Kind regards
DStv: Hello Peter Team
As advised on our telephone discussion, we have downgraded the account to DStv Compact for R409 for 24 months.
The charges for premium were removed and you were only charged as per the upgrade from Compact to Compact plus. We have reconciled the account account and your account is paid for DStv Compact from 2023-03-02 until 2023-04-01. Your next payment will be R409.00 on the 02-04-2023
The remaining credit balance is R 2545.36 after deducting R409.00 for the month of March.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Feb 2023, 13:03
Official
Hi Pertunia,
As advised on our telephone discussion, we have downgraded the account to DStv Compact for R409 for 24 months.
The charges for premium were removed and you were only charged as per the upgrade from Compact to Compact plus. We have reconciled the account account and your account is paid for DStv Compact from 2023-03-02 until 2023-04-01. Your next payment will be R409.00 on the 02-04-2023
The remaining credit balance is R 2545.36 after deducting R409.00 for the month of March.
Kind regards
DStv: Hello Peter Team
As advised on our telephone discussion, we have downgraded the account to DStv Compact for R409 for 24 months.
The charges for premium were removed and you were only charged as per the upgrade from Compact to Compact plus. We have reconciled the account account and your account is paid for DStv Compact from 2023-03-02 until 2023-04-01. Your next payment will be R409.00 on the 02-04-2023
The remaining credit balance is R 2545.36 after deducting R409.00 for the month of March.
Kind regards
DStv: Hello Peter Team
Best regards,