Incorrect billing on price lock

So I logged a complaint last week about being on a price lock package for R499 per month over 24 months. I laid a complaint about my fee increasing even though I am on price lock, the consultant that contacted me for that complaint said that my package should remain on R499 for the full 24 months and that a credit will be app**** to bring the instalment back to R499

No credit has been app**** to my account and the debit order went off my account for the increased amount.... this is theft

How many other clients is MultiChoice *****ing from? The amount is small, however when multip**** by 1000 customers it becomes large.

I need my instalment back on R499 as per our legally binding contract, I also need my account credited with the amount you increased my instalment by.

IF this isnt sorted I will take it further