Incorrect Billing on my account

An amount of R5,667.24 was deducted from my account on the 28th of September 2017 which I don’t know why because I’m supposed to be detected for a Price Lock Plan of R919.00 which I started on the 1st September 2017 and a Decoder Price Lock Plan of R79.00.

I called in on the 28th of September only to hear that the lady cant assist me and will lock an urgent query for the people at the Price Lock department to phone me back the next morning, I waited till 10am the following morning and then phoned again and the 1st lady said she can see that there are a problem and I must hold while she is discussing it with her supervisor and the after a few minutes the call was cut. The I phoned again and the same happened and the call again was cut after I was on hold for 13th minutes and I asked the advisor to please phone me back due to my airtime if the call is cut again and they didn’t!!!

At 11am Friday the 29th September I drove to the Aerial & Satellite Excellence shop in Lynnwood and they said that they can see that it’s an system mistake and the will call the guys at Price Lock and will keep me up to date and that this will be sorted by today 3rd October 2017, although they said that it is out of their hand but they will keep following up with Multichoice and the account department. The lady at Aerial & Satellite Excellence shop did phone me yesterday and today but she is still waiting for feedback on my refund and this is frustrating me because this is my money you deducted wrongfully and I can’t make my other payments and this is reflecting bad on my ITC and on my name and this is all due to poor service from Multichoice. I’m a client for more than 10 years and this is unacceptable.

I need my money refunded urgently or you will cancel the price lock plans and my Dstv discerption as this is not part of my contract with you.