DR
Deidre R
1 reviews | Active since Nov 2019
26 Jan 2020, 07:32
Incorrect billing on App.
I went on the Dstv wattsapp on 25 Jan 2020 to view my balance and found I must pay R116. It also states that your service will be reactivated after 5 minutes because you get redirected to a link in order to do an immediate EFT payment. So the next morning I checked again, still nothing. I called Dstv and explained my situation and I got a reply that I still need to pay R70 to be activated. So I am lost.The amount reflecting was never the correct amount. Dstv you are full of surprises and this is 1 of the reason why I am unhappy with your services. This is my 2nd bad service review on hellopeter.com but no improvement on the service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Jan 2020, 10:00Hi Deidre R,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team.
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply27 Jan 2020, 10:00
Official
Hi Deidre R,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team.
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Jan 2020, 14:25Dear Deidre,
On behalf of MultiChoice, we would like to extend our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, our records show that the R 116.35 you paid was merely the the overdue balance that was needed to bring your account up to date. The further R178.23 that you then paid was your subscription for the month going forward as well as the reconnection fee.
However, notwithstanding our complaint, the matter will be escalated to the relevant manager to investigate the information provided through the Whatsapp Self-Service option.
Should you wish to engage further regrading this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
You can reach us on any of these platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
On behalf of MultiChoice, we would like to extend our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, our records show that the R 116.35 you paid was merely the the overdue balance that was needed to bring your account up to date. The further R178.23 that you then paid was your subscription for the month going forward as well as the reconnection fee.
However, notwithstanding our complaint, the matter will be escalated to the relevant manager to investigate the information provided through the Whatsapp Self-Service option.
Should you wish to engage further regrading this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
You can reach us on any of these platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jan 2020, 14:25
Official
Dear Deidre,
On behalf of MultiChoice, we would like to extend our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, our records show that the R 116.35 you paid was merely the the overdue balance that was needed to bring your account up to date. The further R178.23 that you then paid was your subscription for the month going forward as well as the reconnection fee.
However, notwithstanding our complaint, the matter will be escalated to the relevant manager to investigate the information provided through the Whatsapp Self-Service option.
Should you wish to engage further regrading this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
You can reach us on any of these platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
On behalf of MultiChoice, we would like to extend our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, our records show that the R 116.35 you paid was merely the the overdue balance that was needed to bring your account up to date. The further R178.23 that you then paid was your subscription for the month going forward as well as the reconnection fee.
However, notwithstanding our complaint, the matter will be escalated to the relevant manager to investigate the information provided through the Whatsapp Self-Service option.
Should you wish to engage further regrading this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
You can reach us on any of these platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Best regards,