Incorrect billing of my account

My problems started after i contacted Multichoice call centre on 28 June 2015 to upgrade the package on the other device i have which was only during the school holidays while my kids visited their granny. I then contacted the call centre again on the 18th of July 2015 to downgrade that package back to eazyview of R39.00. I was told that this was done, but to my surprise it was not as i had to call again on the 24th of July from which it was confirmed to me on saturday the 25th of July that its now corrected. The subscription amount of R108.33 was then deducted from my acccount on 27 July which i thought was to cover those days i upgraded the package. Kindly take note that i have <br> <br> To my surprise, another debit order of R1,918.87 has been deducted from my account on 26 August 2015 and i immediately contacted the call centre same date to speak to Mapule who restassured me that the problem will be resolved within 48 hours which never happen. With no response received, i called again on 01 September and Kholisa confirmed to me that no enquiry has been loaded and that she will escalate immediately for urgent feedback before close of business on 01/09/2015 which never happened as usu