Incorrect billing not being resolved
I would like to log a complaint. On 16 January I updated my price lock and was advised my debit order would be R840 p.m . Then I recieved a message stating R1004 would be collected 1 Feb. I called in and was advised that the change is in progress yet I was still debited by R1004. I also cancelled my insurance premiums prior to the debit order. Please advise how I will be refunded. Should I return the debit order and make a manual payment. I have now called in twice and get advised someone will call me back which never happens. With the world switching to streaming I would think that customer service should be high on dstvs list of priorities, retaining premium customers, but obviously not.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Feb 2020, 09:25Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Feb 2020, 09:25
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Feb 2020, 09:27Hi Jill,
On behalf of MultiChoice, I would like to apologise for the delay in resolving your query.
We have asked our support team to assist with loading the necessary discounts in your account. Once this is done, we will give feedback.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the delay in resolving your query.
We have asked our support team to assist with loading the necessary discounts in your account. Once this is done, we will give feedback.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply07 Feb 2020, 09:27
Official
Hi Jill,
On behalf of MultiChoice, I would like to apologise for the delay in resolving your query.
We have asked our support team to assist with loading the necessary discounts in your account. Once this is done, we will give feedback.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the delay in resolving your query.
We have asked our support team to assist with loading the necessary discounts in your account. Once this is done, we will give feedback.
Regards
Kagiso
Best regards,