SM
Sikelela M
1 reviews | Active since Sept 2015
08 Sept 2015, 08:11
Incorrect Billing, No Response Ref Number: ***
I opened a Premium account on 01 August, after which I opted to have my account payment date on the 2nd of each month. I paid R722.30, with the understanding that I would pay R699 in all subsequent months. <br> <br> To my surprise, I was billed R748.40 for the current month for which I sent an inquiry and received an email confirming that my query would be attended to within 24hrs. One week later, there has been no communication whatsoever. This for me is outright poor service, which smirks of arrogance and is downright annoying.<br> <br> Please address this.
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DStv (MultiChoice)'s replyOfficial
10 Sept 2015, 17:29Hello sikelelamhlanga,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we explained the billing of your account and we have reconciled it and credited the amount due.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we explained the billing of your account and we have reconciled it and credited the amount due.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply10 Sept 2015, 17:29
Official
Hello sikelelamhlanga,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we explained the billing of your account and we have reconciled it and credited the amount due.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we explained the billing of your account and we have reconciled it and credited the amount due.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind Regards
Sandile
Best regards,