Incorrect billing-no response

This was a review I wrote in the 7th August 2021.

Still no response!!!!

"I received a call from DSTV during the week, explaining that this matter had been escalated and that they seemed to understand the initial discounted rates which had been app**** and where the confusion came about with the additional billing fees. They assured me that someone would be calling me back to rectify this. To-date nobody has called back and I see the additional / increased amount has now been deducted from my account via debit order. I am not impressed with the failure to get back to me - twice now!!!!"