Incorrect Billing - no Explanation

I have spent my whole day trying to solve the problem on my DSTV account and its still not sorted. No explanation has been given for the extra charges on my DSTV account. The only answer I get is that its subscription which I don't understand as I have full premium package with HD and insurance - there is no other package above mine. ********** activities are happening on my account and DSTV is holding me accountable for those charges and I am given no explanations on what is going on. I want this sorted immediately as I will not pay for charges I bear no knowledge off and which I haven't agreed on. If this matter is not solved immediately I will take it further - I will not allow this to happen on my name or account. You have 24hrs if not resolved and my subscription fails - I will take the necessary steps against DSTV - I want my account sorted out immediately and every single charge on it explained