Incorrect billing leading to being disconnected

A month ago I downgraded my services and made the correct payment as per telecon with the consultant. When i got home i had been disconnected. I called the contact centre and held on the line for 10 minutes to speak to a consultant who then gave me an additional amount to pay. Amount paid and was given an amount to pay going forward. This month... to avoid being disconnected again I called in to find out the payment I should make. Again, i held on the line for 10 minutes before being transferred to a consultant. The consultant i spoke to said there was something wrong with my billing, the matter would be taken up with the finance department and she gave me the amount to pay. Like a loyal customer i went and made the payment. Today i wake up to an sms that i had been disconnected. Again, i called the helpline and held for 10 minutes until i got transferred to a consultant after explaining my story the line got cut...not sure why but no one from Multichoice has called me back to find out what my issue is. Tried the whatsapp number and it is really a robot because it tells me what i need to pay but not WHY i need to pay it. I've had endless problems with my bill everytime I upgrade or downgrade. Not everyone has R200 airtime to hold on the line to speak to a consultant about an error on your side. Can someone please contact me as a matter of urgency as i have tried calling 3 times without any luck. I am beyond livid.

Dstv account numbet: ***3