Incorrect Billing/ Inability to resolve matters

You records are incorrect. The Multichoice consultants tell me that the issue is resolved however, come the end of the month, i get billed incorrectly again. The service that I have received from multichoice is pathetic. Your consultants are either very lazy or very *********** in that they cant resolve s simple matter of cancelling 1 bouquet. Every time i make a call to the call centre i have to explain my issues to a new consultant because you ant even provide a reference number. This matter has become very frustrating for me and my family, and quite frankly, i am considering cancelling my DSTV subscription.