Incorrect Billing for Payment Plan!!!! - HIGHLY FED UP WITH DSTV

<p>Yet again DTSV cannot get anything right, not only did I not get a 2nd call back from the previous complaint which I was promised (I had to call in again and get it sorted) but now I am being bil**** incorrectly.</p> <p> </p> <p>I now have a bill of R1400 odd to pay when my new payment plan is R949 + R70 for DCC + R105 for Box Office rentals = R1124! I call into the CC this morning and believe me everytime I need to call DSTV I absolutley dread it. I speak to Sipho who firstly sounded like he had no care for his job when he answered the call, then he gives me incorrect figures for R2000 that needs to be paid and then reverts to R1400. He talks over me constantly which was highly annoying.</p> <p> </p> <p>We have established that billing occurs in advance meaning that when my debit order goes off every month on the 27th/28th I paying for services from the coming month. Now my last debit order went off at the end of December meaning I have paid for services up to an including the day before my next debit order date.</p> <p> </p> <p>I recieved the new decoder on the new payment plan on the 11th (which I will say again was automatically activated NOT because I called in). This means I SHOULD have a credit balance because I paid for services for a full month when my debit order went off at the end of December - WHY is this credit balance not offset on the payment plan for new decoder??? So essentially I paid for a full months subscription but only got services for it up to the 11th? How does this make sense!???</p> <p> </p> <p>This debit order goes off my account within the next few days someone needs to get this sorted I am not paying for more than I should be paying which I stated above.</p> <p> </p> <p>My goodness for once can DSTV get something right - you make your customers experience with you a nightmare and having to deal with the CC is highly frustrating! </p> <p> </p> <p>SOMEONE CALL ME TO GET THIS SORTED</p>