Incorrect billing for DSTV Black Friday Price Lock and *********** support

We purchased the R999 Black Friday Price Lock Special https://mybroadband.co.za/news/black-friday/377312-dstv-premium-black-friday-special.html However we have been billed R1323 for the last 2 months and were billed a pro-rata amount for December of R313.16. We tried escalating the problem to all DSTV support channels and all of them seem to be utterly ***********. Call Center, Whatsapp, DSTV Self-Service via app and website and on Facebook. Every time we log a call with DSTV support we get told the matter is being escalated and that someone will contact us within 24\48 hours. NO ONE ever gets back to us, The one time someone actually gets back to us Nombilo Zulu seems to clearly not understanding the reason why we are getting in contact to complain about incorrect billing. We were told that the subscription is correct, but then this is utterly false advertising about the Black Friday Promotion as we went into a agreement for R999. : Dear customer

Please note you are billed correctly for:

DStv Premium R819 DStv Access/Xtraview R100 Decoder insurance R35 Product installment plan for your DStv Explora Ultra) R369

Kindly contact us again should you need further assistance

Kind Regards Nompilo Zulu

Here is correspondence with the Facebook platform where DSTV is acknowledging that we took the R999 deal: We will escalate the Contract team, the interaction on our side does show that you took the R999.00 Black Friday deal. Apologies for the inconveniences caused by this regard.~LM