1 reviews | Active since Jul 2012
Incorrect billing for December holiday!
We went on holiday in December and requested MNet/Multichoice to switch off the home decoder and activate the holiday decoder. To our dismay, the January billing was far more than the usual monthly amount and immediately knew what had happened (yet again!) - instead of switching off the home decoder, they charged us for both home and holiday decoders. Until now, I have queried them umpteen times and the only response is - waiting for approval. Its been 3 months now - how long does it take for someone to approve this!<br> <br> Enquiry Reference Number:<br> ***<br> Last response received from Multichoice - Audrey Palmer - 7 March 2016 - \Please be advised once the journal has been approved then we will advised you.\""
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've tried to contact you on your mobile number and your calls goes straight to voice messages, however we managed to leave a voice message confirming that your account problem has been resolved. The account now reflects a credit amount of R207.73. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've tried to contact you on your mobile number and your calls goes straight to voice messages, however we managed to leave a voice message confirming that your account problem has been resolved. The account now reflects a credit amount of R207.73. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta