Incorrect billing

The Multichoice Cstomer service Team is ***********. I had cancelled the Insurance for decoder last year February after I had told them that I do not want it.The consultant did not bother to cancel the insurance And I have been billed for this since last year March 2020. I normally pay R800 monthly for my subscription, and upon paying this month on the 4th of May 4 Days later my subscription get switched off and I am told that i need to Pay R257 for reconnection and Insurance on the decoders that I knew that I had cancelled the insurance in February 2020.

This is completely unacceptable as I have been billed for something that I cancelled a Year ago,due to their consultants incompetence I now must pay and they do not even show compassion and advise on a tangible way forward.Multichoice are taking us for a ride and are ripping us off.Furthermore their consultants are just not clued up on what they are doing.