Incorrect billing

I am writing to formally lodge a complaint regarding the ongoing issues with my DStv account. I have been experiencing significant frustration and inconvenience with the billing and subscription management since last year. To provide context: In 2024, I enrolled in DStv’s Price Lock Explora Ultra subscription with an agreement to pay R599 per month for 24 months. However, due to an issue with billing, my Price Lock subscription was canceled, and I was moved to a standard account as of October 2024. In March 2025, I paid R850 for the month of March, yet my subscription was disconnected on the 2nd of March. I was informed that I owed an additional R600 for March and that my account had been re-enrolled in the Price Lock subscription. However, I was not notified that my Price Lock agreement had been reinstated, nor was I informed of the additional charge. This was done without my consent or prior notification. Since this issue arose, I have sent multiple complaints, but to date, my account remains unresolved. My subscription has been disconnected repeatedly every second day, forcing me to follow up consistently with no resolution. This ongoing situation is both frustrating and unacceptable, as it feels as though my concerns are not being taken seriously. They cannot Provide clear confirmation and an explanation of why my Price Lock subscription was reactivated without my consent.