RR
Robert R
1 reviews | Active since Nov 2019
04 Nov 2019, 16:22
Incorrect billing
This month (November) my account was incorrectly debited with an amount of R4380 because of a system error from their side and this resulted in me not able to pay for some of my other accounts now. I also spent more than an hour on my airtime trying to get this resolved. Evertime I call I am told that someone senior will call me back but I am still waiting.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
13 Nov 2019, 12:28Good Day Robert R
As per the telephonic conversation, the refund was processed on 2019-11-06. We cannot apologise enough for the inconvenience and frustration caused with regards to this.
Should you need help in the future, please do not hesitate to contact us, we are more than happy to assist.
Kind Regards
Dstv Help Team.
As per the telephonic conversation, the refund was processed on 2019-11-06. We cannot apologise enough for the inconvenience and frustration caused with regards to this.
Should you need help in the future, please do not hesitate to contact us, we are more than happy to assist.
Kind Regards
Dstv Help Team.
Best regards,
DStv (MultiChoice)'s reply13 Nov 2019, 12:28
Official
Good Day Robert R
As per the telephonic conversation, the refund was processed on 2019-11-06. We cannot apologise enough for the inconvenience and frustration caused with regards to this.
Should you need help in the future, please do not hesitate to contact us, we are more than happy to assist.
Kind Regards
Dstv Help Team.
As per the telephonic conversation, the refund was processed on 2019-11-06. We cannot apologise enough for the inconvenience and frustration caused with regards to this.
Should you need help in the future, please do not hesitate to contact us, we are more than happy to assist.
Kind Regards
Dstv Help Team.
Best regards,
RR
Robert R's updateReviewer Update
14 Nov 2019, 11:51Good day,
Thank you for the refund but once again I was told that I will receive a called back because I was busy driving at the time I of the call to discuss my options going forqard with my Dstv contract. I am still waiting for that call back.
Thank you for the refund but once again I was told that I will receive a called back because I was busy driving at the time I of the call to discuss my options going forqard with my Dstv contract. I am still waiting for that call back.
RR
Robert R's update14 Nov 2019, 11:51
Reviewer Update
Good day,
Thank you for the refund but once again I was told that I will receive a called back because I was busy driving at the time I of the call to discuss my options going forqard with my Dstv contract. I am still waiting for that call back.
Thank you for the refund but once again I was told that I will receive a called back because I was busy driving at the time I of the call to discuss my options going forqard with my Dstv contract. I am still waiting for that call back.