Incorrect billing - DSTV Price lock - ********** 1

Billing on my price lock account is incorrect as I have been charged on 2 occasions whilst service was disconnected.

I called at end of April, spoke to an agent who said she would have it escalated. A week later and no response, I called again. On 28/05/2019 I spoke to a new agent who advised that the previous agent didn't not escalate the query as it couldn't be escalated. After explaining to her that I was disconnected and charged for the service (had 2 sms's as proof), She referred me to the supervisor, who asked that I forward him an email containing the sms's. He assured me he will escalate and provide feedback. Advised him that I need it rectified before the 1st June 2019 as the matter has been going on for a while and I need to reactivate my services.

Called again on the 01st June 2019 due to no feedback. A new agent advised that supervisor who assisted is on leave, She assisted by checking status of query/escalation and advised that its still with billing department and NOT resolved. In order to have my service reconnected I settled amount due, Knowing my account is incorrect and hoping someone will assist I resent email including the sms's on 11/06/2019 asking for feedback and no response to date.

Logged onto the self portal today and the amount reflecting to be debited is once again overcharged. The premium subscription, access subscription and access fee should have been appropriately billed for the days of active viewing and not for the entire month as displayed on my statements. This is totally ridiculous, and a *******!!!!

If this is NOT rectified before my next debit, I will stop the debit order and WILL cancel my premium subscription.