Incorrect billing- disappointing service

I have been calling the call centre for a week now, explaining the same thing over and over again. Today their lines just keep disconnecting and not even a call back from them or email apologising for this. I made a payment on the 28th of February 2025, forgetting that February is a short month I took accountability of that cause the reference was incorrect and paid 50.00 to be connected. Which was actually R100.00 cause the first 50 was also an incorrect ref. Anyway I called the call centre to have this fix. My DSTV was connect but not my Showmax. I called and advised them that my Showmax was not going through it said it is disconnected but only to be told that it shows as active on their side. I then tried to load it myself only to get the one on the App which was 45.00 and I paid the 45.00 then.

The whole month of March I couldn’t login to Showmax. Came month end I didn’t want to be disconnected again I did a PayShap transaction on the 29th Of March cause schools were closed and didn’t want the kids to be bored. I got a call from my daughter on the 2nd of April in the morning saying we have been disconnected, I called again had to send through my statement again to be connected. I was connected but when I logged on the App later on the 2nd April my bill showed that I owed double the amount. I sent an email with the screenshot of the bill but only to get a respond that I needed to pay. When I called today I get placed on hold then line goes quite.

I use so much airtime for this, it’s also so tiring. I try to cooperate but I feel like am being mad a fool and nothing is really being done to fix the issue. Am still not connected after the 2 calls I made both for about 20 minutes each. I just want to be connected is that too much to ask ?????

I don’t owe them, I have been paying for the past years and never had to go through this. Some of the staff sound like they don’t even know what they are doing. You have to literally probe them about what they have on the system. It’s like speaking to a programmed computer. I didn’t take any of their names but I have spoken to 4 agents this week alone.