Incorrect billing & debt collection, zero feedback nor resolution.

<p>Hi all. We have been a Multichoice premium customer for over a decade. Acc: ********** 8. We pay (In FULL) for the year in advance - So there "should be no billing nor issues for 12 months"ahead. Yet every few month a debt collection agency calls to advise we are in areas (Which is impossible). This seems to have all started a few years back when we added Extra View - which we also pay for in advance for the year. We assume the billing must be automated as there is no end in sight and no one wants to own their own problems; which is now our problem. We are so sick and tired of phoning; being on hold for ages and logging complaints only to get reference number after reference number to no avail. The public need to know that Multichoice/ DSTV's lack of service in resolving their own problems is pathetic or non existent. let's see how the current (same) issue is resolved - if at all...</p>