Incorrect billing

Over billing,*********** agents who close chats with no assistance to clients. I opted for a package of R599 for subscription and 25g data day and 25g night. Surprise, Surprise I must pay 1200 double what I signed up for and Sisipho said I missed a payment which is a lie as I delayed my payment last month after being told I will not be charged for October. I sent her proof that I paid and she ended the chat without a reason as to why im billed double. She said my payment date is the 16th which I know and was not the reason I reached out. I am very angry. This router was only delivered on the 4th of November and not the week of the 13th of October as that was when I bought is via what's app. Delayed driver came and I was informed I will pay less that 100 for activation via debit order. I must say this is the worse experience. No wonder people are opting out it's a direct result of such incompetence and I am very outraged. I cannot afford this R1200 you expect me ro pay tomorrow. Better yet let me send you back tour router and Sim card as this amount you are charging me is my transport fare for the month ro work. Please fix this and do nit ignore me like your what's app agents. ***0 -Thinavhuyo Susan Hlalukana Phindile Hlalukana ***