Incorrect Billing

Worst experience of my life today when I just called multichoice call centre regarding my account. An agent from PE answered my call she has no idea of what she is talking about where's I have explained why I called the call centre, she placed me on hold for 30 minutes. Since I'm waiting for a supervisor to rectify my account as I am billed incorrectly. Being a former employee of multichoice because of this retrenchment thing, this is what customers endure in order to be helped. I'm so angry I can't believe they have hired *********** stuff. Mxm I request or rather demand a callback as to what is happening to my account.. This is disgusting