jJ
jerome J
1 reviews | Active since Jan 2010
05 Sept 2022, 10:36
Incorrect billing
I logged a complaint on the 26 August 2022 regarding incorrect billing. The same day my query was acknowledged however no one came back to me. My billing amount is still incorrect.
Come on DSTV.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Sept 2022, 11:10Hi Jerome,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Sept 2022, 11:10
Official
Hi Jerome,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
jJ
jerome J's updateReviewer Update
19 Sept 2022, 13:55My initial query I logged has not been resolved. I receive a call from Benidict who was very helpful regarding the query and managed to rectify part of the billing the second part regarding the Disney + has been referred to the pricing team to reverse the subscription. To date my billing amount is still incorrect and my installment will be debited tomorrow.
jJ
jerome J's update19 Sept 2022, 13:55
Reviewer Update
My initial query I logged has not been resolved. I receive a call from Benidict who was very helpful regarding the query and managed to rectify part of the billing the second part regarding the Disney + has been referred to the pricing team to reverse the subscription. To date my billing amount is still incorrect and my installment will be debited tomorrow.