BM
Busisiwe M
1 reviews | Active since Jan 2020
26 Jul 2021, 17:14
Incorrect Billing
Good afternoon,
Please assist with my account , you've billed me incorrect, been contacting your customer service centre with no help ,Andile Hlophe advised that my account has been rectified but still the sam debit date is tomorrow kindly rectify my account before debits my account this is so frustrating Andile told me incorrect information only to find out my account still not yet fixed please assist.
Regards Busisiwe Mabanga
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Jul 2021, 22:19Hi Busisiwe Mabanga ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Jul 2021, 22:19
Official
Hi Busisiwe Mabanga ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
BM
Busisiwe M's updateReviewer Update
26 Jul 2021, 22:40After winning a free upgrade for 3 months, I was charged for those upgrades. Instead of paying R629 My accoun now charged R1480+. Calles Multichoice 10times with no solution. They've put me on hold for 29 minutes. When I finally get through, I was told the matter has been resolve and should receive a call soon or balance will change. None of that happened. My debit date is tomorrow please rectify my account before debit .
BM
Busisiwe M's update26 Jul 2021, 22:40
Reviewer Update
After winning a free upgrade for 3 months, I was charged for those upgrades. Instead of paying R629 My accoun now charged R1480+. Calles Multichoice 10times with no solution. They've put me on hold for 29 minutes. When I finally get through, I was told the matter has been resolve and should receive a call soon or balance will change. None of that happened. My debit date is tomorrow please rectify my account before debit .