Incorrect billing and reversal

I have made several phone calls and sent several emails and keep being told a manager will phone me.<br> <br> I made a credit card payment on 24 September. Money was taken off account and all seemed fine. 3 Weeks later, payment was reversed by DSTV systems. This reversal does not show on my credit card statement and my bank cant help me as they dont see anything on their side. The reference I received from DSTV for reversal is not valid.<br> <br> At this point, my account was in arrears without my knowledge. I then made another payment as per normal on 27 October not knowing that my account was in arrears.<br> <br> On the 2nd of November, my account was disconnected due to account being in arrears, even though DSTV had taken the money for every payment.<br> <br> I then had to pay an additional re connection fee, pay an additional subscription fee and also had to pay to an additional amount for 3 days.<br> <br> The DSTV systems and support has been absolutely shocking in trying to get my query resolved. It is a pity that DSTV is the only provider in South Africa. The only reason I still have an account is for Sport.<br>