Incorrect billing and Poor service DSTV Multichoice

I have one DStv account that included three packages: Compact (R479), Access (R150), and Showmax. At the end of April, I decided to cancel Showmax and downgrade Access from R150 to EasyView at R30.

In both May and June, I paid R509 for my account, based on the monthly payment links I receive from DStv via SMS.

On 28 June 2025, when I attempted to make a payment, my balance showed over R800. I queried this via the DStv chat platform, and the amount was reduced to over R700. I questioned this again, and the consultant informed me that the billing department would contact me—but I never received any call.

I then requested a statement and noticed that although I had downgraded to EasyView, I was deliberately billed R30 and then that amount was reversed, only for R150 (Access) to be billed again. This is clearly an internal error. While Showmax was successfully cancelled, the Access package was selectively and deliberately reinstated at my expense—something I never requested or authorized.

Yesterday, I called DStv and was put on hold for almost 30 minutes. I was eventually told the issue had been escalated and would be resolved. Since it was the last day of the month, I asked the consultant what to do, as I was concerned about service disconnection and possible penalties. I was advised to pay R509 while the issue was being resolved.

I followed the advice and paid the R509—but this morning, my services were disconnected regardless.

This experience has been extremely disappointing. I expected better accountability, communication, and service from DStv. I hope this matter will be addressed urgently and that I will be refunded or credited accordingly for the incorrect charges.