Incorrect billing and pathetic service

I took out one contract with multi choice which was R399 including installation. A year later I start experiencing a billing problem. I than went to the Durban branch in town where I was assisted by a consultant named Teekay. She was unable to assist as it appeared that I now have two contracts one for installation and another for the hardware that I received. Which was the cause for my unstable billing. She escalated the issue to her manager Qwabe we sat down and resolved it, well that's what I thought. On the 27th Feb 2023 I went to go pay my bill was R950 as per their advice I only paid my subscription. Now my viewing has been stopped 3 times in one month. They keep reconnecting it. We will view for 2days and than it's off again. What a pathetic service I am receiving from MultiChoice Durban CBD branch wow!!!