Incorrect billing and overcharging

We are billed incorrectly every month by these apology specialists. Inspite our account being fully paid to date we have suffered repeated disconnections for the past 18 months because they can not fix their billing, instead they process discounts and reversals to compensate for overcharging our account. Multichoice service is the worst! Normally they slap us with an apology and reconnect our services after we have explained ourselves over and over again to atleast 5 different call centre agents and have resent proof of payment at least 3 times for good measure, but this time no one really cares to look into our situation. I have spoken to numerous agents across all their service channels (call centre, online self-service, whatapp) to no avail. My query has been escalated, yet no one cares to responds. Their supervisors/managers promise to investigate and revert with feedback, but they never do. Zero empathy! I pray for the day they have a competitor. DISGUSTING SERVICE PROVIDER 🤢! THIS IS WHAT HAPPENS WHEN YOU DEAL WITH A PROVIDER THAT HAS A MONOPOLY! #ZeroHelp