Incorrect Billing and Multichoice refuse to rectify

My account was debited incorrectly. According to the system I have two DSTV units, which is not the case. I saw another client with a similar complaint. Even though Multichoice seem to have issues with their billing system they are not willing to assist paying customers, instead they just disconnect the service. Consultants,Supervisors, Livechats and all their bots have proven to be unhelpful. Entertainment industry is changing, customers will soon have more options. For now, I guess you will continue to mistreat good and paying customers. No one listens, managers don’t call back. Surely no one takes accountability and no consequences. I kept calling hoping to find someone who will be willing and able to help, but have now came to a conclusion that surely the CEO can see all these complaints, and nothing has changed based on the different client feedback, so speaking to any of them won’t make any difference.