Incorrect billing and *********** staff
<p>Hi, </p> <p>I have been on the phone with DSTV regarding double billing of my account, a canceled debit order attempted to run, this has been canceled for more than 3 months, then suddenly it was run again without my authorisation, </p> <p> </p> <p>I pay my subscription through pick n pay store, please contact me to resolve this, I have called the call center atleast three times, each time my service is activated, only to be suspended a few days later.<br /><br />Please help!!!</p>
Dear Emmanuel Chimunhu
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Emmanuel Chimunhu
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Good day Emmanuel Chimunhu
Thank you for bring this to our attention.
We confirm that the billing on your account has been rectified and adjusted accordingly.
The debit order on your account has been removed and your method of payment has been changed to cash.
Please be advised that your account is reflecting a zero balance and is due for payment on the 26 September 2016 in the amount or R345.00 for your DStv Compact Package.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards
Rupert
Good day Emmanuel Chimunhu
Thank you for bring this to our attention.
We confirm that the billing on your account has been rectified and adjusted accordingly.
The debit order on your account has been removed and your method of payment has been changed to cash.
Please be advised that your account is reflecting a zero balance and is due for payment on the 26 September 2016 in the amount or R345.00 for your DStv Compact Package.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards
Rupert
Thank you Rupert, we will let you know if there are any further issues.
Thank you Rupert, we will let you know if there are any further issues.