INCORRECT BILLING AND HARRASSMENT AND INCOMPETENCE

<p>MT FIRST POST:</p> <p> </p> <p>Incorrect Billing and 4 calls later</p> <p>On 16 Dec 2016 I logged a call with DSTV to suspend my DSTV account as I was moving. This was confirmed as being done. Having paid for the ENTIRE Dec!!</p> <p> </p> <p>In Jan 2017 I get a sms from DSTV asking that I pay my monthly order or I'll be disconnected. Loggen another call with DSTV reminding them that I've asked for a suspension as I am moving. Once again it was logged as being suspended. </p> <p> </p> <p>In Jan 2017 I get another call from DSTV saying that I've got an amount outstanding. Same conversation. Again a confirmation that it has been suspended with Apologies. </p> <p> </p> <p>In March 2017, when I've actually moved into my place, they STILL think i have an amount outstanding even though I explicitedly asked for the account to be suspended 3 times! The lady I spoke with then said she'll log that the MULTIPLE calls will be listenend to so that the billing can be sorted. She connects me. All is good. </p> <p> </p> <p>ANOTHER SMS saying I need to pay an oustanding amount!!!!! ANOTHER CALL LOGGED!!! Once again a request that the calls will be listened to all the way from DECEMBER!!! Given assurance from the lady that this will be sorted out. </p> <p> </p> <p>Today another SMS saying i have to pay the outstanding amount!! I have wasted more money on phone calls than the amount outstanding!</p> <p> </p> <p>Please fix my billing and send me a statement once it is done. </p> <p> </p> <p>DSTV REPLY FROM LEBO:</p> <p> </p> <p>Dear Cezanne Jevon</p> <p>We are really sorry that your query ended on this platform as you weren't satisfied with our service.</p> <p>As discussed, we have manually adjusted your account and it reflects a credit of R517.29.</p> <p>Your next payment will be R356.71 due on the 1st April 2017.</p> <p>We would like to thank you for sharing your experience with us and for your invaluable support</p> <p>Should you have any queries, we encourage you to keep in touch with us. </p> <p>Kind regards</p> <p>Lebogang</p> <p> </p> <p>ABOVE PAYMENT WAS MADE ON 27/03/2017.</p> <p> </p> <p>ANOTHER SMS FROM DSTV ON 29/03/2017 THREATENING TO CUT MY SERVICE!!!!!!!!!!!</p> <p> </p> <p>FIX THIS OR I WILL CUT THIS SERVICE!!!!!!!!!!!!!!</p> <p> </p> <p>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>></p> <p> </p> <p>ANOTHER DAY ANOTHER PROBLEM WITH DSTV!!!</p> <p> </p> <p>After my numerous fights and posts with DSTV I have to find out that my DSTV has been suspended...</p> <p> </p> <p>THIS IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>RECONNECT MY DSTV AS I HAVE PAID <strong>UPFRONT </strong>FOR THIS SERVICE!</p> <p> </p> <p>AFTER BEING PROMISED BY 2 EMPLOYEES MY DSTV WILL BE FIXED, THEY WENT AND CUT IT OFF.</p> <p> </p> <p>I AM IN THE US AND I HAVE FAMILY AT MY HOUSE. DO NOT CALL ME. REPLY TO THIS POST AND ENSURE ME THAT THIS SERVICE HAS BEEN RECONNECTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p> </p> <p> </p>