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Vuyo M

1 reviews | Active since Aug 2014

15 Nov 2016, 12:29

Incorrect billing and getting harassed though not my fault

<p>I have two decoders on my profile. I took the time and went to the Randburg Customer Centre to disable one of the decoders. Additionaly, I was told by the agent I would not incur re-connection fees in future as I had asked them to suspend. </p> <p>Two months later, I now get calls saying I owe the more than R800. How can that be if I disconnected the other one and only have one? </p>

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Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Nov 2016, 14:20
Official

Dear Vuyo

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Nov 2016, 14:48
Official

Good day Vuyo

Reference is made to our telephonic conversation in regards to the billing on your account.

We agreed that I will forward my request for the smart card information to be disconnected to your personal e mail address and I will disconnect and adjust your account accordingly.

Kind Regards

Rupert

VM
Vuyo M's update16 Nov 2016, 13:37
Reviewer Update

Hi Rupert,

I sent the email as requested, not sure if you got as I have not received any receipt confirmation from you.

Today I got an sms saying "My services have been suspened" pending payment of R856.97.

I tried to call/send an email to you.

VM
Vuyo M's update16 Nov 2016, 15:48
Reviewer Update

The paid up account has been suspended! What do I do now?

VM
Vuyo M's update17 Nov 2016, 14:19
Reviewer Update

I went in to the Customer Care Centre in Randburg and all is sorted. Was helped by a wonderful and competent agent, Ntabiseng Tshabalala.

The response from Team Multichoice on this platform is deceiving, with intentions to mislead the public into thinking some action is done.

Their words mean nothing!

Be warned...