Incorrect billing and excessive charges

Afternoon,

RE: My account is still not corrected

I was debited R 1,906.98 on the 26 March 2018 and when I check self service to check if the corrections were done. It shows that I need to pay DSTV R 1,846.23 on the 26 April 2018. To my surprise, the amount is exorbitant and I only have one package with DSTV but I have to pay this exorbitant amount.

I then checked my statement and transactional history. According to the statement - I only owed DSTV R 882.79 as at the 21 March 2018 and on the 26 March R 1,836.98 was paid to my main account. So that meant that the account should be in credit but no, on the 26 March 2018 credits & debits went through the account in a sum of R 1024.19.

When I take the statement and transactional history, there is nothing indicating how DSTV is now billing me for a further R 1,846.23. Below is the data and attached are the documents supporting the statement above.

I have been complaining about this incorrect billing since the 26 February 2018 and DSTV has done nothing to remedy their mishap instead they charged me further reconnection fees of R 50.00 even after their consultants promised that they wouldn't and now I get a bill that is way more than the contractual amount.

Due to their incorrect amount billed and debited on my account last month, my cheque account was left in a minus and my bank didn't allow the debit to go through and they returned it. DSTV debited R 1091 instead of R 882 less the reconnection fees charged erroneously.

I have been more than patient with DSTV, I called them almost every week and every time I was told that someone will contact me but to date no one has bothered to do so. I have reached a point where I cant let this go on but to take this up on HelloPeter. Hopefully someone from DSTV will have the decency to contact me and rectify this as a matter of urgency.

Date Description Amount Source 3/21/2018 0:00 Statement due amount (after adjustments/corrections) 882.79 Statement 3/26/2018 0:10 Device Care Contract Insurance Premium 20.00 Transactional history 3/26/2018 0:10 Access Fee 85.00 Transactional history 3/26/2018 0:10 Device Care Contract Insurance Premium 35.00 Transactional history 3/26/2018 0:10 Access Fee 85.00 Transactional history 3/26/2018 0:10 R599 Premuim Campaign -36.77 Transactional history 3/26/2018 0:10 DStv Premium Subscription 789.00 Transactional history 3/26/2018 0:10 Access Fee Adjustment -85.00 Transactional history 3/26/2018 0:06 Device Care Contract Insurance Premium 3.57 Transactional history 3/26/2018 0:06 Access Fee Adjustment -15.18 Transactional history 3/26/2018 0:06 Access Fee 15.18 Transactional history 3/26/2018 0:06 Device Care Contract Insurance Premium 6.25 Transactional history 3/26/2018 0:06 Access Fee 15.18 Transactional history 3/26/2018 0:06 R599 Premuim Campaign -33.93 Transactional history 3/26/2018 0:06 DStv Premium Subscription 140.89 Transactional history 3/26/2018 0:03 Payments -1,836.98 Transactional history The amount owing for 26 April 2018 should be 70.00 But DSTV system shows I owe R 1,846.23. Why???