Incorrect billing and disconation
Hi, I have a problem with dtv, I have been Billed incorrectly for the past three months, I am on price lock, I pay a subscription of 980, but I have been billed R2350 in May, I called them to fix and refund me, but this was not done I reversed the payment, they blocked me, i then call the consultant to let them know that they need to debit me the correct amount but she advised that they will do so when the amount its fixed, since then I have not received a call. But as we speak they blocked my account. I am tired of this. They tell me every day that a manager will call me but that doesn't happened.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
22 Jun 2020, 16:58Hi Banele Maseko,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Jun 2020, 16:58
Official
Hi Banele Maseko,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Jun 2020, 23:04Hi Banele Maseko,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We have reconciled the account to ensure you are billed correctly the amount of R899,00 for your Price Lock offer. The services are active on the account and we have reversed the reconnection fees. We have also credited the amount of R623,70, to fix the double charges.
This means on the 25th of June 2020, you need to make a payment of R1665.03.
This amount is R899,00 for 25.06.2020 to 24.07.2020 and R766.03 for the monthly subscription for May 2020, because you reversed the debit order.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We have reconciled the account to ensure you are billed correctly the amount of R899,00 for your Price Lock offer. The services are active on the account and we have reversed the reconnection fees. We have also credited the amount of R623,70, to fix the double charges.
This means on the 25th of June 2020, you need to make a payment of R1665.03.
This amount is R899,00 for 25.06.2020 to 24.07.2020 and R766.03 for the monthly subscription for May 2020, because you reversed the debit order.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply22 Jun 2020, 23:04
Official
Hi Banele Maseko,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We have reconciled the account to ensure you are billed correctly the amount of R899,00 for your Price Lock offer. The services are active on the account and we have reversed the reconnection fees. We have also credited the amount of R623,70, to fix the double charges.
This means on the 25th of June 2020, you need to make a payment of R1665.03.
This amount is R899,00 for 25.06.2020 to 24.07.2020 and R766.03 for the monthly subscription for May 2020, because you reversed the debit order.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We have reconciled the account to ensure you are billed correctly the amount of R899,00 for your Price Lock offer. The services are active on the account and we have reversed the reconnection fees. We have also credited the amount of R623,70, to fix the double charges.
This means on the 25th of June 2020, you need to make a payment of R1665.03.
This amount is R899,00 for 25.06.2020 to 24.07.2020 and R766.03 for the monthly subscription for May 2020, because you reversed the debit order.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,