INCORRECT BILLING AND BAD CUSTOMER SERVICE AT THE CONTACT CENTRE

paid my monthy premium on time and dstv has disconnected my services, this morning and I am told to pay some reconnection fee, for what? No one has an explanation and when I called the contact centre I was holding for over 20 minutes for a team leader or manager to give clarification, the consultant told me to call back after 5 minutes or pay the outstanding amount that was incorrectly billed to my account. Now my services are disconnected, and im told to wait for 48 hours for the finance department. what a waste of time, money and energy, this is unacceptable maan. Fix your mess.