Incorrect billing and bad customer service

I needed some clarity on my account which I was charge R211.90 for the past 4 months and at the same time receiving calls from the collection department of multichoice. So I made a follow up regarding this R211.90. I called the PE call center which and I was assisted by a colored lady which I don't recall her name at the moment and told her my problem was and which she told me the fee I was charged is a pro-rate fee because I set up a debit order and they didn't receive the payment and in such events they don't disconnect the services up until they get a notification from they received it or not. My argument is that based on the subscription terms and conditions on what section is this fee stipulated which she arrogant rep**** she's not part of legal department and she put me on hold for 30 minutes without getting back to me. I dropped the call and called again and I was service by Lesego which she tried to explain this but I couldn't understand it and again I ask the same question where is it stipulated in the subscription terms she couldn't answer, my second question was who is liable to pay this amount and she told me, I was liable because I did not call the call center to discontinue the subscription and she ask me to put me on hold to ask for her supervisor and I couldn't hear the supervisor was refusing to speak to me before she put me on hold and eventually she put me on hold for 25 minutes. I called again I was serviced a male consultant which I didn't take note of his name because I was so angry for such services provided by the agents not caring about their customers. This male consultant gave me s**t service and he was rushing to finish the call as the call center was closing and I ask what is important a customer or closing the center and what I was querying was not unanswered and whilst waiting for answers he hanged up the call.

Like what kind of services does multichoice offer to their clients which we are not treated with respect. We pay monthly service fees for such and even their viewing is nonsense and on top of that we get bad service from their representatives and treated like dogs and ***s. If they can't maintain their stands why they don't close the company. This is unacceptable at