Incorrect Billing and APPALING service by Multichoice.

Hi

I am writing to Complain about Incorrect Billing and APPALLING service by Multichoice.

• Our account with MultiChoice is in the name of my husband Mbulelo Tshaka and we have been a premium subscriber since 1998. • We don’t pay our monthly subscription with a debit order, we pay instore and always in the first week of the month • We pay a subscription of R904 which includes extra view • In the month of May & June 2019 you started billing us per decoder (This can be confirm by your 4 consultants who were trying to assist me with this matter) • PLEASE CHECK NOTES MADE BY RACHEL LANGA ON THE ACCOUNT AND ANOTHER LADY ON THE 10 JULY 2019 • I have been calling your customer SERVICE since 3 July 2019 till today 12 July 2019 • I have been calling FOLLOWING UP every 48hrs holding for more than 30 minutes at a time, and every time your consultant confirm that you have incorrectly billed my account and who forward a note to Finance Team • EVERY 48 HRS I WOULD HAVE TO REPEAT THE MATTER BECAUSE 1. I AM DEALING WITH SOMEONE NEW AND THEY CHEK INDEPENDENTLY (THIS IS VERY FRUSTRATING!!!!!) • ALSO EVERY COUPLE OF DAYS IN THE PAST WEEK YOU KEEP ON CUTTING OUR DSTV AND DEMADING A PAYMENT OF R1899.00

Today I was holding for OVER 1 hour on the phone while your consultant Mhlengi was trying to figure out why issue has not been resolved yet, and he handed the phone to the supervisor who then I asked that I send this email.

I have been a loyal premium subscriber of your since 1998 and I can say I am disgusted by your service.

I demand you resolve this issue ASAP. I WILL NOT MAKE ANY FURTHER PAYMENTS UNTIL YOU RESOLVE THIS ISSUE!!!

Elliot Mbulelo Tshaka & Ziyanda Tshaka