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jerome J
1 reviews | Active since Jan 2010
28 Sept 2024, 11:29
Incorrect Billing and ******** agreement
Good day
To whom it may concern,
I made contact with DSTV on the 6 September and spoke to a consultant by the name of Monica regarding the change in billing and the price lock loaded on my account without consent.
When I spoke to her she advised DSTV placed me on a price lock for 24 month and had 23 month remaining contract and the billing loaded was incorrect.
I used to pay R464 P/M for a compact package however from this month my instalment increased to R589.
Over the past 4 years I had the same trouble with DSTV incorrect billing and the pricing team putting me on a contract without consent.
Kindly assist and rectify my billing.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
28 Sept 2024, 11:52Hi Jerome,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Sept 2024, 11:52
Official
Hi Jerome,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Sept 2024, 14:14Hi Jerome,
Kindly note that we tried contacting you on 078****429 to no avail.
The account was on a payment plan for 24 months, paying a discounted subscription. This plan has ended and you are now charged a total amount of R589.00 for DStv Compact with Xtraview.
Should you require further assistance, please send us an email on ***.
Kind regards,
DStv: Hello Peter Team
Kindly note that we tried contacting you on 078****429 to no avail.
The account was on a payment plan for 24 months, paying a discounted subscription. This plan has ended and you are now charged a total amount of R589.00 for DStv Compact with Xtraview.
Should you require further assistance, please send us an email on ***.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Sept 2024, 14:14
Official
Hi Jerome,
Kindly note that we tried contacting you on 078****429 to no avail.
The account was on a payment plan for 24 months, paying a discounted subscription. This plan has ended and you are now charged a total amount of R589.00 for DStv Compact with Xtraview.
Should you require further assistance, please send us an email on ***.
Kind regards,
DStv: Hello Peter Team
Kindly note that we tried contacting you on 078****429 to no avail.
The account was on a payment plan for 24 months, paying a discounted subscription. This plan has ended and you are now charged a total amount of R589.00 for DStv Compact with Xtraview.
Should you require further assistance, please send us an email on ***.
Kind regards,
DStv: Hello Peter Team
Best regards,