Incorrect Billing and 4 calls later
<p>On 16 Dec 2016 I logged a call with DSTV to suspend my DSTV account as I was moving. This was confirmed as being done. Having paid for the ENTIRE Dec!!</p> <p> </p> <p>In Jan 2017 I get a sms from DSTV asking that I pay my monthly order or I'll be disconnected. Loggen another call with DSTV reminding them that I've asked for a suspension as I am moving. Once again it was logged as being suspended. </p> <p> </p> <p>In Jan 2017 I get another call from DSTV saying that I've got an amount outstanding. Same conversation. Again a confirmation that it has been suspended with Apologies. </p> <p> </p> <p>In March 2017, when I've actually moved into my place, they STILL think i have an amount outstanding even though I explicitedly asked for the account to be suspended 3 times! The lady I spoke with then said she'll log that the MULTIPLE calls will be listenend to so that the billing can be sorted. She connects me. All is good. </p> <p> </p> <p>ANOTHER SMS saying I need to pay an oustanding amount!!!!! ANOTHER CALL LOGGED!!! Once again a request that the calls will be listened to all the way from DECEMBER!!! Given assurance from the lady that this will be sorted out. </p> <p> </p> <p>Today another SMS saying i have to pay the outstanding amount!! I have wasted more money on phone calls than the amount outstanding!</p> <p> </p> <p>Please fix my billing and send me a statement once it is done. </p> <p> </p> <p> </p> <p> </p>
Dear Cezanne Jevon
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Dear Cezanne Jevon
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Thanks for sorting Lebo!
Thanks for sorting Lebo!
ONCE AGAIN ANOTHER SMS FROM DSTV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
A PAYMENT OF THE ABOVE STATED AMOUNT WAS PAID ON 27/03/2017. NOW ANOTHER SMS.
PLEASE SORT THIS OUT AND SEND ME AN OFFICIAL DSTV STATEMENT! OR I WILL CUT THIS SERVICE!
ONCE AGAIN ANOTHER SMS FROM DSTV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
A PAYMENT OF THE ABOVE STATED AMOUNT WAS PAID ON 27/03/2017. NOW ANOTHER SMS.
PLEASE SORT THIS OUT AND SEND ME AN OFFICIAL DSTV STATEMENT! OR I WILL CUT THIS SERVICE!
