1 reviews | Active since Mar 2017

15 Mar 2017, 16:32

Incorrect Billing and 4 calls later

<p>On 16 Dec 2016 I logged a call with DSTV to suspend my DSTV account as I was moving. This was confirmed as being done. Having paid for the ENTIRE Dec!!</p> <p> </p> <p>In Jan 2017 I get a sms from DSTV asking that I pay my monthly order or I'll be disconnected. Loggen another call with DSTV reminding them that I've asked for a suspension as I am moving. Once again it was logged as being suspended. </p> <p> </p> <p>In Jan 2017 I get another call from DSTV saying that I've got an amount outstanding. Same conversation. Again a confirmation that it has been suspended with Apologies. </p> <p> </p> <p>In March 2017, when I've actually moved into my place, they STILL think i have an amount outstanding even though I explicitedly asked for the account to be suspended 3 times! The lady I spoke with then said she'll log that the MULTIPLE calls will be listenend to so that the billing can be sorted. She connects me. All is good. </p> <p> </p> <p>ANOTHER SMS saying I need to pay an oustanding amount!!!!! ANOTHER CALL LOGGED!!! Once again a request that the calls will be listened to all the way from DECEMBER!!! Given assurance from the lady that this will be sorted out. </p> <p> </p> <p>Today another SMS saying i have to pay the outstanding amount!! I have wasted more money on phone calls than the amount outstanding!</p> <p> </p> <p>Please fix my billing and send me a statement once it is done. </p> <p> </p> <p> </p> <p> </p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Mar 2017, 19:53
Official

Dear Cezanne Jevon

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter team

's update16 Mar 2017, 14:50
Reviewer Update

Thanks for sorting Lebo!

's update29 Mar 2017, 12:16
Reviewer Update

ONCE AGAIN ANOTHER SMS FROM DSTV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

A PAYMENT OF THE ABOVE STATED AMOUNT WAS PAID ON 27/03/2017. NOW ANOTHER SMS.

PLEASE SORT THIS OUT AND SEND ME AN OFFICIAL DSTV STATEMENT! OR I WILL CUT THIS SERVICE!