Incorrect billing amd still no resolution

27 July 2015 - My account was debited with the incorrect amount - R2265.12<br> Enquiry Reference Number: *** <br> 28 July 2015 - Contacted Multichoice Contact Centre where they advised that their records only show a debit of R860. <br> The agent requested that I provide a bank statement as evidence.<br> 03 August 2015 - Bank statement provided indicating incorrect amount.<br> 05 August 2015 - Received feedback from an agent Zama Mkanza that that the matter would be escalated to the billing department.<br> <br> No feedback for 19 days.<br> <br> 24 August 2015 - Called the contact centre to request an update and the matter had not yet been escalated.<br> I then requested to speak to a supervisor or manager.<br> I was then put in touch with Bheki Nkomane who assured me that someone would contact within an hour as he provided me with his personal email address to which I forwarded on all the correspondence.<br> 25, 26, 27 August 2015 - No feedback, no phone call. Numerous attempts to contact Mr Nkomane has failed as he has just blantantly ignored me.<br> 25 August - Contacted DSTV Care on Twitter who adivised that they would assist if I provided all the relevant information which I did.<br> 27 Aug - Matter still pending.